Refund policy

Retail returns

To request support or return authorization, email go@powerflypickleball.com with your order number.

For regular-price consumer orders placed on this website, request a return within 30 days of delivery. Items must be unused, in their original packaging, with all included accessories and proof of purchase. Please contact us with your order number before returning merchandise. We will provide authorization and the correct return address.

For a change-of-mind return, the customer pays return shipping. Original shipping charges are not refundable. We do not charge a restocking fee. Ship the authorized return within 14 days of receiving our instructions and use a trackable service.

After we receive and inspect an approved return, we issue the merchandise refund to the original payment method within 10 business days. Your bank or payment provider may need additional processing time. If more than 15 business days have passed after our refund confirmation, contact us.

Damaged, incorrect, or defective merchandise

Inspect your delivery promptly. Report transit damage, missing items, or incorrect items within 7 days of delivery, and report product defects within 30 days of delivery. Include your order number and photos or a short video of the issue; retain the shipping packaging while the claim is reviewed. For a verified defect or our fulfillment error, we arrange an appropriate replacement or refund and cover any required return shipping. Normal wear, accidental damage, misuse, and exhausted non-rechargeable batteries from normal use are not defects.

Wholesale business orders

Approved business orders placed using wholesale pricing are firm sale. We do not accept returns for change of mind, slow sales, unsold stock, or seasonal leftovers. Eligible damage, shortage, incorrect-item, and defect claims remain supported: report delivery issues within 7 days and product defects within 30 days of delivery. Contact us before returning any goods. We review each claim and arrange an appropriate replacement, credit, or refund. See our wholesale terms for the complete business-order conditions.

Cancellations and other sales channels

Contact us promptly to request cancellation before packing or dispatch. Cancellation is subject to confirmation and is not automatic. Orders purchased on Amazon or TikTok must use the returns process of the channel where the order was placed.

Do not return merchandise directly to an Amazon fulfillment center unless instructed by our team. Nothing in this policy limits rights that cannot be excluded under applicable law.

Updated October 11, 2026.